Refund policy

You can return full-price items within 15 days of delivery for a refund to your original payment method.

Eligibility

To be accepted, returned items must be:

• Unworn, unwashed, and unaltered
• In their original condition, with all tags attached
• Returned in the original Vanina packaging, including dust bags and boxes
• Free of makeup, perfume, deodorant, or any other marks

We inspect every return. Items that don't meet these conditions will not be eligible for a refund.

Final sale

Items bought on sale are final sale and can't be returned or refunded. This will be marked on the product page.

Final sale items are still covered if they arrive damaged or incorrect (see below).

How to return

1. Request a return within 15 days of delivery. Email info@vanina with your order number, the item(s) you're returning, and the reason.
2. Wait for approval. We'll reply within 2 business days with return instructions and the address. Returns sent without approval can't be accepted.
3. Pack it carefully. Use the original packaging, with tags attached and your order number inside.
4. Ship it back. Returns are the responsibility of the client. We do not cover shipping costs. We recommend using a tracked shipping method, as we cannot be held responsible for items lost in transit.
5. We inspect and refund. Once your return arrives and passes inspection, we'll email you to confirm your refund.

Refunds

• Refunds go to your original payment method within 5 to 10 business days of the return passing inspection. Your bank may take a few extra days to show it.
• Original shipping fees are non-refundable.
• Return shipping is paid by the customer. For international returns, any duties or taxes on the return are also the customer's responsibility.
  

Exchanges

We only accept in-person exchanges in our Gemmayze store in Beirut, Lebanon.

We don't offer direct exchanges. To swap a size or colour, return the original item for a refund and place a new order.

Damaged, faulty or incorrect items

If your item arrives damaged, faulty, or isn't what you ordered, email us within 48 hours of delivery with photos. We'll arrange a replacement or full refund, and cover the return shipping. This applies to final sale items too.

Contact

For any return or refund question, email us at info@vanina.me with the order number in the subject line.